This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from winstarbuilders.com (the “Site”), or in person (when you visit our retail store or by phone). Winstar Builders may provide links or make available links to third-parties where Winstar Builders' Privacy Policy does not apply. Please carefully review the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party privacy practices should be directed to the third-party.When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information”.
- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
- “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
- “Web beacons”, “tags”, and “pixels” are electronic files used to record information about how you browse the Site.
We collect the version of your web browser, IP address, time zone, cookie information, what sites or products you view, search terms, and how you interact with the Site in order to load the Site accurately for you, and to perform analytics on Site usage to optimize our Site. The following are collected automatically when you access our Site using cookies, log files, web beacons, tags, or pixels and are shared with our processor Shopify.
Additionally when you make a purchase or attempt to make a purchase through the Site or when you join Winstar Builders Member Program, join another Program Registration we offer, or complete forms on the Site we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers), email address, phone number, demographic information such as your date of birth and nationality, social security number (SSN), driver’s license, passport, and other government ID numbers and government documents which allows us to verify your identity and comply with all applicable laws, loan account information, whether you own or rent your home, income, and Internet Protocol (or IP) address or device ID/UDID, protocol and sequence information.We refer to this information as “Personal & Order Information”.
We may also utilize affiliated or non-affiliated third parties or other sources in order to collect personal or private information about you, such as information about your payment history, the status of current or past loan applications, and all other information about credit scores provided by credit reporting agencies or other affiliated or non-affiliated third parties with your consent.
The purpose of collecting “Personal & Order Information” from you is to provide products or services to you to fulfill our contract, fulfill our legal requirements and obligations to validate a prescription order or refill request with your Veterinarian, to process your payment information, arrange for shipping, and provide you with invoices and/or order confirmations, communicate with you, screen our orders for potential risk or fraud, and when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services. Select Personal & Order Information may be shared with our processor Shopify, shared with shipping partners USPS, UPS, Fedex, and shared with your Veterinarian to validate a prescription order or refill request.
When you contact our Sales Department or Customer Care Department or interact with Winstar Builders through social media or other channels, we collect the content, details, text, or voice recordings of the information you provide to us. We collect and use this information toprovide an unparalleled customer experience. We refer to this information as “Additional Information You Provide”.
The Site is not intended for individuals under the age of 18. We do not intentionally collect Personal Information from children. If you are the parent or guardian and believe your child has provided us with Personal Information, please contact us at the address below to request deletion.
When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information, Personal Information, Order Information, & Additional Information You Provide.
The information we collect generally includes: (1) device information (2) personal & order information (3) tracking information collected as you navigate through the Website and (4) additional information you provide.
Personal Information. "Personal information" refers to information that directly or indirectly identifies a particular individual, the user, including but not limited to information you provide on our contracts, forms, surveys, applications, or online fields, including information about your animal(s) and Veterinarian(s). Some examples include but are not limited to your name, home and office postal addresses, email addresses, telephone and fax numbers, Social Security number, date of birth, and any other information you provide us via our contact form or any other forms. The types of personal information we collect depends on the purchases you make, the forms you submit, or the services you request. Computer servers will automatically log your IP address, the pages you click on and the length of time you view them, the web page you came from and go to next; we also save and store the data you enter when you submit forms of any type or request us to send you applications or brochures.
When you choose to pay for an order or order request by an installment plan provided by Winstar Builders or a third party for example ‘ShopPay’ in partnership with ‘affirm’, ‘PayPal’, ‘Amazon’, or another company that offers payment installment plans, we or another company with your permission may utilize affiliated or non-affiliated third parties or other sources in order to collect personal or private information about you, such as information about your payment history, the status of current or past loan applications, and all other information about credit scores provided by credit reporting agencies or other affiliated or non-affiliated third parties.
If you willingly choose to participate in the Winstar Member Rewards Program, participate in other Programs offered, or complete other forms on the Site and use Winstar Builders technology, you may be asked to provide information such as your name, billing address, shipping address, payment information (including credit card numbers), email address, phone number, your animal’s information, and your Veterinarian’s contact information. The Program is effective April 5, 2021 and will apply to purchases made after April 5, 2021. Winstar Builders Member Rewards Points do not expire, can only be redeemed online, and cannot be redeemed for cash or have cash value. Points are earned when a customer joins the Winstar Builders Member Rewards Program and makes an eligible purchase. Points usually become available approximately 7 days from delivery and are non transferable or exchangeable. Points may be redeemed in combination with special offers, discounts, or other promotions. Although points do not expire, the number of points required to redeem for a discount is subject to change from time to time. Please refer to the Winstar Builders Member Rewards Terms and Conditions for more detailed information.
We use the Personal & Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Personal & Order Information to:
- Communicate with you;
- Screen our orders for potential risk or fraud; and
- When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
- Process Your Order Requests and Transactions
- When in line with the preferences you shared with us, additional personal or financial related information you provide may be used by us (Winstar Builders) and its Affiliates for advertising relating to our products or services as legally permitted.
- To comply with any applicable legal requirements for example validating a prescription order request, tax or reporting, or to comply with a lawful regulatory and governmental agency request
We also may share personal information with our “Trusted Associates”, which are third parties thatsometimes may perform services or functions on Winstar Builders' behalf. Some examples of TrustedAssociates are but not limited to; pharmaceutical distributors, outsourcing facilities, pharmacies, vendors, distributors, and other companies or organizations that offer custom products or drop shipping services. We may hire TrustedAssociates or hire TrustedAssociates on your behalf to provide services. They are sometimes legally obligated and required to hold and protect your personal information shared in confidence. For example, if your personal or order information is shared with a Trusted Associate, we ask them to store your information securely and not to disclose your personal or order information with any other company or provider.
We may also share some or all of your personal information with Trusted Non-Affiliated Third Parties in order to perform services on our behalf or other marketing services. They are sometimes legally obligated and required to hold and protect your personal information shared in confidence. For example, if your personal information is shared with a Trusted Non-Affiliated Third Party Marketer, we ask them to store your information securely and not to disclose your personal information with any other company or provider.
We may sometimes disclose some or all of your personal information that you provided to us and consented to be shared. In relation to a proposed or actual transfer, sale, exchange, or merger of part or all of Winstar Builders, we may transfer user/customer details, personal, and previous order information. We may disclose some or all of the information you provided to us to other parties as required by law. We reserve the right to report to local, state, or national law enforcement agencies in good faith any activities we believe to be unlawful, under reasonably necessary or appropriate circumstances. We will share any personal information for the purpose of preventing illegal use of our Site. We will share any personal information for the purpose of defending against any lawsuit brought against Winstar Builders or any its affiliates, associates, licensors, or other affiliated or non-affiliated third parties.
We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).
If Free or Promotional Gifts, Discounts, Physical or Digital Delivered Gift Cards, Products, or Materials are offered, by registering, downloading or receiving, you agree that Winstar Builders may share the contact and other personal details or information you provided with other affiliated or non-affiliated third parties, who may use the information you provided to contact you by US Mail, Phone, Email, SMS/Text Message, or all other methods of communication such as by Digital Applications (Facebook, Whatsapp, ect.). Other affiliated or non-affiliated third parties may contact you on our behalf about products, services, and promotions that we believe you may be interested in.
By ordering Free or Promotional Gifts, Products, or Materials and consenting to the above conditions, you consent to receive phone calls, sms/text messages, other communications to any wireless or residential number you provided via automated phone dialing systems and/or pre-recorded messages delivered on our behalf about products, services, or promotions we believe you may be interested in. Winstar Builders will always attempt to ensure any affiliated or non-affiliated third parties that receive your information when ordering Free or Promotional Gifts, Products, or Materials are vetted for compliance to all US laws and regulations however this cannot be guaranteed. Some affiliated or non-affiliated third parties may be governed by foreign laws and regulations and/or may share information with companies governed by foreign laws and regulations may not comply with US laws and regulations. For example, if your personal information is shared with an affiliated or non-affiliated third party, we ask them to store your information securely and not to disclose your personal information with any other company or provider.
If you are a resident of California, you have the right to access the Personal Information we hold about you (also known as the ‘Right to Know’), to port it to a new service, and to ask that your Personal Information be corrected, updated, or erased. There may be situations where Winstar Builders is legally obligated to keep certain personal information and transaction records to comply with the law. We cannot delete records about certain personal information and transactions until a specified amount of time has passed. If you would like to exercise these rights, please contact us through the contact information below.
A cookie is a small amount of information that’s downloaded to your computer or device when you visit our Site. We use a number of different cookies, including functional, performance, advertising, and social media or content cookies. Cookies make your browsing experience better by allowing the website to remember your actions and preferences (such as login and region selection). This means you don’t have to re-enter this information each time you return to the site or browse from one page to another. Cookies also provide information on how people use the website, for instance whether it’s their first time visiting or if they are a frequent visitor. We use the following cookies to optimize your experience on our Site and to provide our services.
|
Name |
Function |
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_ab |
Used in connection with access to admin. |
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_secure_session_id |
Used in connection with navigation through a storefront. |
|
cart |
Used in connection with shopping cart. |
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cart_sig |
Used in connection with checkout. |
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cart_ts |
Used in connection with checkout. |
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checkout_token |
Used in connection with checkout. |
|
secret |
Used in connection with checkout. |
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secure_customer_sig |
Used in connection with customer login. |
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storefront_digest |
Used in connection with customer login. |
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_shopify_u |
Used to facilitate updating customer account information. |
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Name |
Function |
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_tracking_consent |
Tracking preferences. |
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_landing_page |
Track landing pages |
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_orig_referrer |
Track landing pages |
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_s |
Shopify analytics. |
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_shopify_fs |
Shopify analytics. |
|
_shopify_s |
Shopify analytics. |
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_shopify_sa_p |
Shopify analytics relating to marketing & referrals. |
|
_shopify_sa_t |
Shopify analytics relating to marketing & referrals. |
|
_shopify_y |
Shopify analytics. |
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_y |
Shopify analytics. |
The length of time that a cookie remains on your computer or mobile device depends on whether it is a “persistent” or “session” cookie. Session cookies last until you stop browsing and persistent cookies last until they expire or are deleted. Most of the cookies we use are persistent and will expire between 30 minutes and two years from the date they are downloaded to your device.
You can control and manage cookies in various ways. Please keep in mind that removing or blocking cookies can negatively impact your user experience and parts of our website may no longer be fully accessible.
Most browsers automatically accept cookies, but you can choose whether or not to accept cookies through your browser controls, often found in your browser’s “Tools” or “Preferences” menu. For more information on how to modify your browser settings or how to block, manage or filter cookies can be found in your browser’s help file or through such sites as www.allaboutcookies.org.
Additionally, please note that blocking cookies may not completely prevent how we share information with third parties such as our advertising partners. To exercise your rights or opt-out of certain uses of your information by these parties, please follow the instructions in the “Behavioral Advertising” section below.
We share your Personal Information with Trusted Third Parties to help us use your Personal Information, as described above. For example, we use Shopify to power our online store--you can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy. We also use Google Analytics to help us understand how our customers use the Site -- you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.
As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.
You can opt out of targeted advertising by using the links below:
- Facebook: https://www.facebook.com/settings/?tab=ads
- Google: https://www.google.com/settings/ads/anonymous
- Google: http://www.networkadvertising.org/managing/opt_out.asp
- Google: https://www.google.com/settings/ads/onweb#display_optout
- Bing: https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads
- Linkedin:https://www.linkedin.com/help/linkedin/answer/62649/opt-out-of-sponsored-messaging
- Twitter: https://help.twitter.com/en/safety-and-security/privacy-controls-for-tailored-ads
- Pintrest: https://help.pinterest.com/en/article/personalization-and-data
- Instagram: https://help.instagram.com/615366948510230
Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.
Please note that because there is no consistent industry understanding of how to respond to “Do Not Track” signals, we do not alter our data collection and usage practices when we detect such a signal from your browser.
Unfortunately we do not offer our products or services to European Residents at this time.
When you place an order through the Site, we will maintain your Personal & Order Information for our records unless and until you ask us to delete this information. There may be situations where Winstar Builders is legally obligated to keep certain personal information and transaction records to comply with the law. We cannot delete records about certain personal information and transactions until a specified amount of time has passed.
We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.
This website is only intended for use by those of the age of majority, 18 years or older.The Site is not intended for individuals under the age of 18 years old.
Information Is Not Collected Online from Children Under 18. Winstar Builders does not willingly or knowingly collect any personal information online from children under the age of 18. However we cannot always determine the age of persons who access and use our Sites. If you are under the age of eighteen (18), we ask that you do not use the Website. If we learn that personal information has been collected on the Website from a minor without verifiable parental consent we will take the appropriate steps to remove and delete the information. If you are a parent or guardian and discovers that a minor child has an account on the Site or has provided personal information please notify and alert us at compliance@winstarbuilders.com and submit a request to delete the minor’s personal information from the Site.
For more information about our privacy practices, if you have questions, please contact us by email at privacy@winstarbuilders.com. If you would like to make a complaint or request information be deleted, please contact us by e‑mail at compliance@winstarbuilders.com or by mail using the details provided below:
Winstar Builders
[Re: Privacy Compliance Officer]
29144 Finch Lane, Milton, DE 19968 United States
Copyright © 2022, Winstar Builders Inc. All rights reserved.